Cancellation & Refund Policy

NaturalKart.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • »Cancellations will be considered only if the request is made within 1 hour of placing an order. However, the cancellation request will not be entertained if we have initiated the process of shipping the orders.
  • »No cancellations are entertained for those products that the NaturalKart marketing team has obtained on special occasions like Holi, Diwali, Christmas etc. These are limited occasion offers and therefore cancellations are not possible.
  • »NaturalKart.com does not accept cancellation requests for perishable items. However, refund / replacement can be made if the customer establishes that the quality of product delivered is not good.
  • »In case of receipt of damaged or defective consumer durable items and non durable items like beauty & cosmetics etc, please report the same to our Customer Service team. The request will, however, be entertained once the Vendor has checked and determined the same at his own end. This should be reported within 3 days of receipt of the products.
  • »In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • »In case of complaints regarding products that come with a warranty from Vendors / Manufacturers, please refer the issue to them.
  • »If a product is listed at an incorrect price or with incorrect information due to typographical error or any error in pricing or product information received from a Vendor, NaturalKart.com has the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If the order has been cancelled or refused after a credit card has been charged for the purchase, NaturalKart.com will issue an immediate and full refund for the transaction amount to the credit card charged.
  • »The decisions of NaturalKart.com in respect of any disputes / differences and /or in the matters of interpretation of the terms and conditions / policies mentioned herein, will be final and binding on you.

If you need any clarification, you can contact us on legal@NaturalKart.com